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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lisa Lewis

October 9, 2024

5  out of  5
rating by Lisa Lewis
"I have a policy with this company and when I needed help with my policy they made sure I got everything I needed."
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Reuben Ray

October 7, 2024

5  out of  5
rating by Reuben Ray
"Stephanie was responsive to my many questions and provided me with good options to fit my insurance needs."
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Kate Mcfadden

June 21, 2024

1  out of  5
rating by Kate Mcfadden
"I emailed after I already got my own quote with State Farm to be sure I had all the discounts possible and the right policy in place. I let the agent know I would like them to review and I could give them my business as I felt more comfortable with a professional taking lead. It was clear they wanted nothing to do with me or my business. She told me I can do it myself if I want or they can it up to me. I would not recommended a person who is not looking to obtain your business and at least be friendly."
We responded:
"Unfortunately, your request did not come to me. We are always ready and willing to help our customers and prospects. We actually prefer to help you either in person or over the phone than for you to navigate that process online. "
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Taeyahna Jackson-Holmes

June 12, 2024

1  out of  5
rating by Taeyahna Jackson-Holmes
"If I could give this office zero stars I would!!! First and foremost, everyone who answers the phone is incompetent. I have a two car policy and they dropped one car from my policy, not one time but TWO times. It took them months to fix it. Now that it is fixed, they are charging me extra money on my current bill to pay for the mistake that they made!! This went on for two months with one actually explaining to me why my bill was so high. My bill is over $500. Just save yourself the trouble."
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David Beaman

May 15, 2024

5  out of  5
rating by David Beaman
"She took her time and explained everything in detail. I thought she was very courteous and kind in her responses"
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Darrian Brown

April 8, 2024

5  out of  5
rating by Darrian Brown
"Maya and her staff are very kind and they are honest with you."
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michael etumnu

April 5, 2024

5  out of  5
rating by michael etumnu
"Very helpful at this location. Stephanie, Sakeria, and Rose are all very helpful. Especially Stephanie."
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Whelma Jones

January 9, 2024

3  out of  5
rating by Whelma Jones
"I have never been with an agent whose lack of communication is as bad as Maya Brown and her team. I thought the whole point in having an agent is someone who will communicate with you when change occurs with your account? Not them, for the last 2 months, I can’t get a legit answer as to why my policy monthly amount changes every month. When you do call to ask them why they can’t never give you a good answer. Do your business elsewhere."
We responded:
"“We are very sorry for your experience with us, and we deeply apologize. We appreciate you sharing your frustration, as it allows our team to make the necessary changes to improve each customer’s experience in the future.”"
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Anthony Gee

November 8, 2023

3  out of  5
rating by Anthony Gee
"I have had insurance with Maya and State Farm for about a year before I switched. It may be just a State Farm issue and nothing to do with Maya and her team, but I find State Farm very difficult to deal with. I have had USAA in the past where I can add, replace, or delete vehicles within the same day on the app. With State Farm, I cannot do that I have to call over to the office and request. This makes it hard especially if you are buying a car and want to insure it after hours or on the weekend."
We responded:
"Thank you for the review. You are absolutely correct in that immediate changes are not within the control of our office…we submit the requests as soon as we receive them. However, we have 24 hour customer service through State Farm’s Customer Care Center which is available when we are not in the office. So adding a car over the weekend or after hours is not a problem. We appreciated you as a customer and would gladly welcome you back! "
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Alex Boudlal

March 27, 2023

1  out of  5
rating by Alex Boudlal
"I can’t believe how this place has 4 stars like seriously! I just terminated my inssurance because of the horrible customer service i get; Each time i call i feel scared to ask questions because the women seems angry every time and giving me attitude each time and she never saw me nor did i , which makes me believe she does it to everyone. Like seriously i get scared to ask questions!!!! This is how uncomfortable this specific office is ."
We responded:
"Karim, I’m so sorry this was your experience in my office. Please give me a call so that I can resolve your issue and hopefully earn back your business. We appreciate you as a customer. "
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C J

December 9, 2022

5  out of  5
rating by C J
"I've been insured with State Farm through Maya for I believe almost 3 years and I couldn't be more pleased. Whenever I call I'm pleasantly greeted (Rose answered today and she gave a smile through the phone ) and Stephanie always walks me through whatever changes and questions I have. Definitely recommend them"
We responded:
"Thank you for your business. We appreciate you! "
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Rejuvenate Concierge

December 1, 2022

4  out of  5
rating by Rejuvenate Concierge
"Very Knowledgeable and reliable"
We responded:
"Thank you for your business! "
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Robbin Wright-Black

September 1, 2022

5  out of  5
rating by Robbin Wright-Black
"I would like to extend a special THANK YOU to Maya and her Team! From start to finish I received excellent, professional, and fast service! The entire process was seamless and I so appreciated that! Maya has a new client for life. Highly recommend giving her office a call to handle your insurance needs."
We responded:
"Thank you Robbin! We appreciate you! "
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Myles R

September 1, 2022

5  out of  5
rating by Myles R
"She's definitely a person that can be trusted! I recommend her service."
We responded:
"Thank you! We appreciate you. "
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Mia Claxton

August 31, 2022

5  out of  5
rating by Mia Claxton
"Maya provided my family and I top notch service. She’s very knowledgeable, professional and her team was phenomenal as well."
We responded:
"Thank you for your business! We appreciate you! "
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DeVonna Hill

July 25, 2022

5  out of  5
rating by DeVonna Hill
"The staff and service is great. Stephanie is wonderful, helpful and very knowledgeable. State Farm is great"
We responded:
"Thank you for your business! "
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Ruth Stroman

July 16, 2022

5  out of  5
rating by Ruth Stroman
"Maya Brown and her team have always provided top notch customer service for all my insurance needs. They are extremely knowledgeable and take special care in educating their clients and providing the right type of insurance based on the client’s specific need(s). Stephanie is amazing! She is always ready and willing to help troubleshoot any issues and /or questions I have had. Hands down they are the very best State Farm has to offer!"
We responded:
"Thank you! We appreciate you. "
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Pink Miii (Pink_Miii)

April 28, 2022

5  out of  5
rating by Pink Miii (Pink_Miii)
"Excellent service. Amazing staff! ( Special shout out to Stephanie 🙂) Dependable. Helpful!"
We responded:
"Thank you! "
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Jose Santiago

September 24, 2021

5  out of  5
rating by Jose Santiago
"Always pleasant speaking to the ladies there. Highly recommend them!!"
We responded:
"Thank you Jose! We appreciate you and enjoy having you as a policyholder."
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Barbara Garnett

June 10, 2021

5  out of  5
rating by Barbara Garnett
"Maya Brown is very knowledgeable about insurance. She explained in detail and took her time with me. She gave me information to lower my payments on my car and rental insurance. Very nice and efficient."
We responded:
"It was my pleasure to meet with you. I get excited when my customers really understand their coverages and are getting the best price. Thank you for your business! We appreciate you!"
Profile photo of Darrell Clark (Demetri)

Darrell Clark (Demetri)

September 5, 2020

5  out of  5
rating by Darrell Clark (Demetri)
"Service is great,and state farm is a great choice."
We responded:
"Thanks for the review. We appreciate you!"
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Nickia Nesmith

November 4, 2019

5  out of  5
rating by Nickia Nesmith
"Mrs. Brown is very professional. Highly recommend her services"
We responded:
"Thanks for the review Ms. Nesmith! We appreciate you!"