State Farm® Insurance Agent Maya Brown
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lisa Lewis
October 9, 2024
"I have a policy with this company and when I needed help with my policy they made sure I got everything I needed."
Reuben Ray
October 7, 2024
"Stephanie was responsive to my many questions and provided me with good options to fit my insurance needs."
Kate Mcfadden
June 21, 2024
"I emailed after I already got my own quote with State Farm to be sure I had all the discounts possible and the right policy in place. I let the agent know I would like them to review and I could give them my business as I felt more comfortable with a professional taking lead. It was clear they wanted nothing to do with me or my business. She told me I can do it myself if I want or they can it up to me. I would not recommended a person who is not looking to obtain your business and at least be friendly."
"Unfortunately, your request did not come to me. We are always ready and willing to help our customers and prospects. We actually prefer to help you either in person or over the phone than for you to navigate that process online. "
Taeyahna Jackson-Holmes
June 12, 2024
"If I could give this office zero stars I would!!! First and foremost, everyone who answers the phone is incompetent. I have a two car policy and they dropped one car from my policy, not one time but TWO times. It took them months to fix it. Now that it is fixed, they are charging me extra money on my current bill to pay for the mistake that they made!! This went on for two months with one actually explaining to me why my bill was so high. My bill is over $500. Just save yourself the trouble."
David Beaman
May 15, 2024
"She took her time and explained everything in detail. I thought she was very courteous and kind in her responses"
Darrian Brown
April 8, 2024
"Maya and her staff are very kind and they are honest with you."
michael etumnu
April 5, 2024
"Very helpful at this location. Stephanie, Sakeria, and Rose are all very helpful. Especially Stephanie."
Whelma Jones
January 9, 2024
"I have never been with an agent whose lack of communication is as bad as Maya Brown and her team. I thought the whole point in having an agent is someone who will communicate with you when change occurs with your account? Not them, for the last 2 months, I can’t get a legit answer as to why my policy monthly amount changes every month. When you do call to ask them why they can’t never give you a good answer. Do your business elsewhere."
"“We are very sorry for your experience with us, and we deeply apologize. We appreciate you sharing your frustration, as it allows our team to make the necessary changes to improve each customer’s experience in the future.”"
Anthony Gee
November 8, 2023
"I have had insurance with Maya and State Farm for about a year before I switched. It may be just a State Farm issue and nothing to do with Maya and her team, but I find State Farm very difficult to deal with. I have had USAA in the past where I can add, replace, or delete vehicles within the same day on the app. With State Farm, I cannot do that I have to call over to the office and request. This makes it hard especially if you are buying a car and want to insure it after hours or on the weekend."
"Thank you for the review. You are absolutely correct in that immediate changes are not within the control of our office…we submit the requests as soon as we receive them. However, we have 24 hour customer service through State Farm’s Customer Care Center which is available when we are not in the office. So adding a car over the weekend or after hours is not a problem. We appreciated you as a customer and would gladly welcome you back! "
Alex Boudlal
March 27, 2023
"I can’t believe how this place has 4 stars like seriously! I just terminated my inssurance because of the horrible customer service i get; Each time i call i feel scared to ask questions because the women seems angry every time and giving me attitude each time and she never saw me nor did i , which makes me believe she does it to everyone. Like seriously i get scared to ask questions!!!! This is how uncomfortable this specific office is ."
"Karim, I’m so sorry this was your experience in my office. Please give me a call so that I can resolve your issue and hopefully earn back your business. We appreciate you as a customer. "
C J
December 9, 2022
"I've been insured with State Farm through Maya for I believe almost 3 years and I couldn't be more pleased. Whenever I call I'm pleasantly greeted (Rose answered today and she gave a smile through the phone ) and Stephanie always walks me through whatever changes and questions I have. Definitely recommend them"
"Thank you for your business. We appreciate you! "
Rejuvenate Concierge
December 1, 2022
"Very Knowledgeable and reliable"
"Thank you for your business! "
Robbin Wright-Black
September 1, 2022
"I would like to extend a special THANK YOU to Maya and her Team! From start to finish I received excellent, professional, and fast service! The entire process was seamless and I so appreciated that! Maya has a new client for life. Highly recommend giving her office a call to handle your insurance needs."
"Thank you Robbin! We appreciate you! "
Myles R
September 1, 2022
"She's definitely a person that can be trusted! I recommend her service."
"Thank you! We appreciate you. "
Mia Claxton
August 31, 2022
"Maya provided my family and I top notch service. She’s very knowledgeable, professional and her team was phenomenal as well."
"Thank you for your business! We appreciate you! "
DeVonna Hill
July 25, 2022
"The staff and service is great. Stephanie is wonderful, helpful and very knowledgeable. State Farm is great"
"Thank you for your business! "
Ruth Stroman
July 16, 2022
"Maya Brown and her team have always provided top notch customer service for all my insurance needs. They are extremely knowledgeable and take special care in educating their clients and providing the right type of insurance based on the client’s specific need(s). Stephanie is amazing! She is always ready and willing to help troubleshoot any issues and /or questions I have had. Hands down they are the very best State Farm has to offer!"
"Thank you! We appreciate you. "
Pink Miii (Pink_Miii)
April 28, 2022
"Excellent service. Amazing staff! ( Special shout out to Stephanie 🙂) Dependable. Helpful!"
"Thank you! "
Jose Santiago
September 24, 2021
"Always pleasant speaking to the ladies there. Highly recommend them!!"
"Thank you Jose! We appreciate you and enjoy having you as a policyholder."
Barbara Garnett
June 10, 2021
"Maya Brown is very knowledgeable about insurance. She explained in detail and took her time with me. She gave me information to lower my payments on my car and rental insurance. Very nice and efficient."
"It was my pleasure to meet with you. I get excited when my customers really understand their coverages and are getting the best price. Thank you for your business! We appreciate you!"
Darrell Clark (Demetri)
September 5, 2020
"Service is great,and state farm is a great choice."
"Thanks for the review. We appreciate you!"
Nickia Nesmith
November 4, 2019
"Mrs. Brown is very professional. Highly recommend her services"
"Thanks for the review Ms. Nesmith! We appreciate you!"